Refund and Returns Policy

At Softpro Digital, we strive to ensure customer satisfaction. Please review our return and refund policy for both physical and digital products carefully before making a purchase.

Digital Products

No Refunds or Returns for Digital Orders

We do not offer refunds or returns for digital orders once they have been processed and delivered. Please ensure you select the correct product before completing your purchase. If you have any questions about a product before purchasing, feel free to contact us at [email protected] for assistance.

Physical Products

14-Day Return Policy

We offer a 14-day return policy for physical products, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

• Items must be unused, in their original condition, and in the original packaging.
• A receipt or proof of purchase is required.

If you need to initiate a return, please contact us at [email protected] or use your account page on our website. Once the return is approved, we will provide a return shipping label and instructions for returning the product.

Returns for physical software (e.g., boxed software or USB keys) are only accepted if the product remains unopened and unused, with the original seal intact. Opened physical software cannot be returned.

Return Address:
Softpro Digital
11706 West Madison Street
West Allis, WI 53214
United States

Refunds

We will notify you once we’ve received and inspected your return. If the return is approved:

• A refund will be issued to your original payment method within 10 business days.
• Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, contact us at [email protected].

Exchanges

If you wish to exchange a physical product, the fastest way is to return the item (if eligible) and place a new order for the desired product.

European Union Customers – 14-Day Cooling-Off Period

For merchandise shipped into the European Union, customers have the right to cancel or return their order within 14 days for any reason. The item must be unused, in its original condition, with tags, and in the original packaging. A receipt or proof of purchase is required. Contact us at [email protected] to initiate your return.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at [email protected] so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used physical software products
• Sale items
• Gift cards

For any questions about our return and refund policy, contact us at [email protected]. We’re here to assist you.