Cancellation policy

Digital Products

Cancellations Before Delivery:

• Orders for digital products can be canceled only if the delivery process has not been initiated. Once a digital product has been processed and delivered, cancellations are no longer possible.

No Cancellations After Delivery:

• Due to the nature of digital goods, we cannot accept cancellations or provide refunds once the product key, license, or download link has been issued. Please review your order carefully before completing the purchase.

Order Verification:

• If we require additional information to process your digital order, we will contact you. Failure to respond promptly may result in order delays or cancellations.

Physical Products

Cancellations Before Shipment:

• Orders for physical products can be canceled as long as they have not been shipped. Contact us immediately at [email protected] with your order details to request a cancellation.

Cancellations After Shipment:

• Once the product has been shipped, cancellations are no longer possible. In this case, you may initiate a return after receiving the item if it meets the return policy conditions.

General Terms

1. Incorrect Orders:
   If you believe you’ve ordered the wrong product, contact us as soon as possible at [email protected]. We’ll do our best to assist you before the order is processed.
2. Payment Issues:
   If a cancellation is required due to payment issues or errors, please notify us immediately so we can resolve the matter promptly.
3. Exceptions for Fraudulent Orders:
   If we detect a potential issue with an order, such as suspected fraud, we reserve the right to cancel the purchase and refund the payment.

Contact Information

For questions or concerns about cancellations, please reach out to us at [email protected]. Include your order number and details to expedite the process.

Thank you for choosing Softpro Digital. We’re committed to making your shopping experience as smooth and transparent as possible!